• smithabusa@gmail.com
  • Hours: Evenings and Weekends
  • smithabusa@gmail.com
  • Hours: Evenings and Weekends

Refund and Returns Policy

Effective Date: June 5, 2025

At Boost By Smith, we are committed to providing premium custom performance products for motorbikes. Due to the nature of our products and the customization involved, we have adopted a strict refund and return policy outlined below.

All Sales Are Final

All purchases made through Boost By Smith are considered final. We do not accept returns, issue refunds, or offer exchanges under normal circumstances.

Exceptions for Damaged Products

In the rare event that your order arrives damaged during transit, please contact us immediately. We may, at our sole discretion, offer a replacement or refund under the following conditions:

  • You notify us of the damage within 7 days of receiving your order
  • You provide clear photo evidence of the damage, including packaging
  • You include your original order number and contact information in your message

All decisions regarding refunds or exchanges for damaged products will be made at the sole discretion of the management of Boost By Smith. Submitting a claim does not guarantee a refund or replacement.

How to Report a Damaged Item

If your item was damaged in transit, please email us at greg@boostbysmith.com with:

  1. Your order number
  2. Photos clearly showing the damage and packaging
  3. A brief description of the issue

We will respond within 2–3 business days with next steps.

Additional Information

  • Boost By Smith is not responsible for damage caused by incorrect installation or misuse
  • Shipping costs are non-refundable
  • Custom and made-to-order items cannot be returned for any reason outside of verified damage
  • If a refund is issued, please allow 2–7 business days for the amount to return to your original payment method

Contact Us

If you have questions about our refund policy, please contact us at: